The information below provides detail on Drillinginfo’s (or ‘we’ as mentioned regularly in this document) online privacy practices. This includes the type of data we collect, how we collect it, and how we use and share this data with others. This policy applies to all Drillinginfo affiliate companies.
We have tried to make this document as clear and as easy to understand as possible and have structured it in a Question & Answers format so that you can quickly access the areas of interest to you.
Protecting your personal information is extremely important to Drillinginfo and we will always take very seriously the trust you have put in us with your information. If you have any concerns or questions not answered below, please contact us on support@drillinginfo.com.
Contents
The Drillinginfo Privacy Policy
• Why is it important to have a privacy policy?
• Who regulates Drillinginfo?
• Who is covered by the Drillinginfo Privacy Policy?
Collecting Data
• What information do you collect?
• How do you collect it?
• What about children and their personal information?
Using Your Data
• How do you use my personal information?
• What do you do with my cookie information?
• Will you be contacting me via email and can I opt out?
• How long do you keep my data?
• What about customer testimonials?
Data Security
• How secure is my data?
• Do you protect my data from unauthorized access?
• How can I improve data security from my side?
Sharing Data with Third Parties
• Do you share my information with third parties?
• What about these third parties that you share data with? Are they governed by the same privacy policy as yours?
• Do you source data yourself from third parties?
• What about information posted on blogs and other social media?
Information Across Borders
• Where is Drillinginfo’s service hosted?
• What if my personal information is transferred to other countries? Do they have their own privacy regulations?
• Are there international mechanisms?
Changing the Privacy Policy
• Is this privacy policy likely to change?
Issues with the Drillinginfo Privacy Policy
• What if I disagree with Drillinginfo’s privacy policy?
• How do I change or delete the information you have on me?
• Can I disable my cookies?
The Drillinginfo Privacy Policy
Why is it important to have a privacy policy?
Drillinginfo takes your privacy seriously. We believe that it’s important for you to know how we treat, use, and protect the information you may provide or make available to us. We also believe it is important to be clear and transparent as to what information we collect, what we do with it, and with whom we share it. To this end, this privacy policy describes in detail Drillinginfo’s policies and procedures regarding the collection, use, and processing of your online data.
Who regulates Drillinginfo?
With respect to personal information received or transferred, Drillinginfo is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Further details on information collected from outside the United States can be found later in this document.
Who is covered by the Drillinginfo Privacy Policy?
The Drillinginfo Privacy Policy, including compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, applies to all of Drillinginfo’s corporate affiliates, including:
• Drilling Info Holdings, Inc.
• Drilling Info, Inc.
• Drilling Information Limited
• DI Ventures, LLC
• DI Digital, S. de R.L. de C.V.
• Drilling Info LLC
• DI Holdings, LLC
• DII PTE Ltd
• DataGenic Limited
• DataGenic, Inc.
• DataGenic India Pvt. Ltd.
• DataGenic S.L.
• GlobalView Software, Inc.
• GlobalView Europe Ltd.
• GlobalView Asia Pte. Ltd.
• GlobalData, LLC
• HPDI, LLC
• Oil-Law Records Corporation
• Pattern Recognition Technologies Inc.
• Transform Software and Services, Inc.
• 1Derrick Ltd
• 1Derrick, Inc.
Collecting Data
What information do we collect?
Drillinginfo and third parties working on our behalf may collect a variety of personal information, depending on your use of our website. Personal information may include, but is not limited to, name, address, e-mail address, phone number, and other contact information.
In addition, Drillinginfo, third parties working on our behalf, and our partners may collect other information about your use of our website and other websites that does not identify you.
How do we collect it?
Drillinginfo collects information you provide when you express an interest in obtaining additional information about Drillinginfo services, registering for an event or webinar, or downloading any Drillinginfo content.
On our website, Drillinginfo, third parties working on our behalf, and our partners, including social networking sites, may also place, view, and/or use “cookies,” web server logs, web beacons, and other electronic tools to collect statistical information about your use of the Drillinginfo and other websites. We do not and will not share this information with anyone except as may be required by law or as otherwise outlined in this privacy policy.
Can you disable cookies?
You can delete and disable cookies. Most browsers are set to accept cookies by default. If you prefer, you can usually set your browser to disable cookies, or to alert you when cookies are being sent. You must do this for each browser you use and on each device. However, please note if you disable cookies or refuse to accept a request to place a cookie, it is possible that some parts of your website experience will not function properly.
What about children and their personal information?
We do not knowingly gather personal information about visitors who are under the age of 13. The Drillinginfo website and all Drillinginfo products are designed to be used only by those over 16. If you are under 13 years of age, then please do not use or access the service at any time or in any manner.
If we learn that personal information has been collected by us from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 13 years of age has obtained an account on the service, then please alert us at support@drillinginfo.com.
Using Your Data
How do we use your personal information?
Drillinginfo may use your information in a number of ways. This might include:
• To provide access to our products, services, and customer support, and to assist with the technical functioning of our site.
• To enhance your experience with the Drillinginfo website and other parts of the organization through analyzing the usage trends and preferences of our customers.
• To communicate with you and provide information about the web site and Drillinginfo services. Generally, you have the ability to opt-out of receiving such promotional communications.
• For internal business purposes.
What do we do with your cookie information?
We may use cookies to: (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit; (ii) provide customized advertisements, content, and information; (iii) monitor and analyze the effectiveness of our services, products, and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities.
Will we be contacting you via email and can you opt out?
We may use your email address or other information you provide to contact you for administrative purposes, such as customer service, or to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. You have the ability to opt-out and we include detailed unsubscribe instructions at the bottom of each email.
How long do we keep your data?
Drillinginfo will retain your information only as needed to provide you services and perform sales and marketing operations. We will retain and use your information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Additional information regarding requesting a change or deletion of your information can be found below.
If you are no longer a Drillinginfo customer and no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at support@drillinginfo.com.
We sometimes use customer testimonials in our materials and on our web site – do these require permission?
Yes.
Data Security
How do we protect your data?
Drillinginfo takes data security very seriously and we use industry-standard physical, technical, and administrative procedures. These measures include computer safeguards and secured files and buildings.
Our services use industry-standard Transport Layer Security (TLS) encryption. All supplied sensitive and credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
It’s important to stress, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have any questions about our security protocols, please email us at support@drillinginfo.com.
How can you improve your data security from side?
When logging into the Drillinginfo website and specific products, you should take every precaution to protect your own personal information, change your passwords often, use a combination of letters, numbers and symbols, and make sure you use a secure browser.
Sharing Data with Third Parties
Do we share your information with third parties?
We may share certain information, including your personal information, with third parties for the following reasons:
• To help service providers assist in operating our business.
• To comply with the law or in response to a subpoena, court order, government request, or other legal process.
• To produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings.
• To protect the interests, rights, safety, or property of Drillinginfo or others.
• To enforce any terms of service or other legal disclosures on or related to this website.
• In connection with a sale or other transfer of all or some of the assets of Drillinginfo and/or in connection with a sale or merger of Drillinginfo or any division of Drillinginfo.
• To provide you with the services or products requested by you, and to perform other activities for business and marketing purposes related to such services and products.
What protections are provided by third parties with whom we share data information?
Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
We cannot offer guarantees, however, as the collection, use, and disclosure of information by these third parties is governed by their own privacy policies, not this privacy policy, and is not the responsibility of Drillinginfo.
Do we source data from third parties?
Drillinginfo obtains business contact and company information from third party sources, such as business intelligence providers. The information obtained from these third parties is used to support Drillinginfo’s marketing, sales, and business efforts.
What about information posted on blogs and other social media?
Our website includes social media links, such as the Facebook, Twitter, and LinkedIn buttons. Please be aware that Drillinginfo is not responsible for the privacy practices of such other sites or third parties. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personal information.
We also have a dynamic blog which is regularly updated. You should be aware that any information or comments you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blogs, contact us at support@drillinginfo.com.
Information Across Borders
Where is Drillinginfo’s service hosted?
Drillinginfo’s service is hosted in the United States and the United Kingdom. If you choose to use the service from Canada, the European Union, or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are likely transferring your personal information outside of those regions to the United States for storage and processing.
What if my personal information is transferred to other countries? Do they have their own privacy policies and regulations?
Some of the uses and disclosures mentioned in this privacy policy may involve the transfer of your personal information to various countries around the world that may have different levels of privacy protection than the United States. By submitting your personal information through the Drillinginfo website, you consent to such transfers and to the processing of your personal information in such countries for the purposes described in this privacy policy.
Are there international mechanisms?
Yes. We comply with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, to provide companies with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/. We also comply with the General Data Protection Regulation.
Administrative Information About the Privacy Policy
Is this privacy policy likely to change?
Drillinginfo is constantly reviewing its privacy policies in the light of ongoing regulations and user needs and issues. Drillinginfo therefore reserves the right to modify this privacy policy at any time by posting the revised version on the Drillinginfo web site and updating the effective date. We encourage you to check the website frequently to see the current privacy policy in effect and any changes that have been made to it.
What if you disagree with Drillinginfo’s privacy policy?
If you disagree with Drillinginfo’s privacy policy, please contact us on support@drillinginfo.com. If you do not agree with the terms and conditions of this privacy policy, you must immediately cease using and accessing the website and Drillinginfo products and services.
How to request changes to or deletion of the information we have about you?
To request access, review, rectifation, or deletion of information we have about you, please contact us at support@drillinginfo.com.
Please include the following information in all requests: first name, last name, and e-mail address. While Drillinginfo will make reasonable efforts to fulfil your request, we also reserve the right to impose certain restrictions and requirements on such access requests, if allowed or required by applicable laws.
Again, if you have any concerns or questions, please contact us at support@drillinginfo.com.
